Customer Service Associate

Company: The Lee Group
Location: Chesapeake
Posted on: February 17, 2026

Job Description:

Job Description Job Description NOW HIRING: CUSTOMER SERVICE ASSOCIATES IN CHESAPEAKE, VA! Position: Customer Service Associate Pay: $16 - 17/hour Shifts: 1st Shift, Monday–Friday Benefits: Weekly pay, Medical, Dental, Vision The Lee Group is seeking experienced, customer-focused Customer Service Associates for professional office settings in Chesapeake, VA . This full-time, temp role is perfect for individuals who thrive in fast-paced environments, remain calm in the face of customer complaints, and can juggle front-line responsibilities with accuracy and professionalism. If you're dependable, organized, and ready to be the face of a respected team—while confidently managing cash and customer interactions—this role is for you. Job Responsibilities of Customer Service Associates: • Greet and assist visitors, clients, and employees in a friendly, professional manner • Handle challenging customer complaints calmly, tactfully, and effectively • Count and reconcile cash with accuracy; handle payments and basic transactions • Answer and route calls using a multi-line phone system • Monitor front desk activity and enforce visitor protocols • Coordinate appointment scheduling and conference room bookings • Process incoming and outgoing mail and deliveries • Perform administrative support including data entry, filing, and document prep • Maintain a clean, organized reception and work area • Assist with screening candidates calling in for work • Other tasks as assigned Job Qualifications of Customer Service Associates: • Previous experience in a customer service, front desk, or administrative role • Strong communication skills and a calm, professional demeanor under pressure • Proven ability to count cash, handle transactions, and perform basic math functions • Strong attention to detail and organizational skills • Proficient in Microsoft Office (Word, Excel, Outlook) • High school diploma or equivalent required • Ability to maintain confidentiality and use sound judgment Working Conditions & Physical Requirements: • Standard office environment with prolonged periods of sitting and computer work • Frequent interaction with team members and customers • Occasional lifting of up to 15 lbs (e.g., packages or supplies) About The Lee Group: The Lee Group is driven by our purpose and passion – Aligning Talent, Growing Businesses and Changing Lives! That’s what the right job can mean for a family and what the right employees can mean for a business. We get up every day and come to work for one reason: Putting the right people, in the right seats. We are guided by our Core Values: • We are purpose driven to change people’s lives • We are approachable and genuine, with a great sense of fun • We are authentic straight shooters, unafraid of the truth • We get it – our business and our customers • We get it right Put our 50 years of experience to work for you! The Lee Group is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status. NOWHIRINGTLG

Keywords: The Lee Group, Suffolk , Customer Service Associate, Customer Service & Call Center , Chesapeake, Virginia