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Patient Services Representative

Location: Suffolk
Posted on: November 17, 2023

Job Description:

Job Details


Job Location
Main Street - Suffolk, VA

Position Type
Full Time

Education Level
High School

Travel Percentage
Up to 25%

Job Shift

Job Category
Customer Service


OB POSITION: Patient Services Representative

LOCATION: Based in our Main Street location and surrounding clinic locations

REPORTS TO: Operations Area Supervisor

JOB DESCRIPTION: Responsibilities include: greeting patients, assisting patients during check-in process, scheduling appointments, and check out process


1Foot 2 Foot is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, with expansion into 5 states and a future dedicated to continue with that growth strategy. As our family expands, we stand by our core values, which include: integrity, excellence, trust, caring, tradition and innovation.


We are looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.


  • Greet patients
  • Check in patients and assist with individual concerns, as they arise
  • Collect appropriate information including insurance overview, co-pay, deductible and open balances
  • Other tasks, as assigned SCHEDULE:

    Monday through Friday: 7:30 AM - 5:30 PM


    10% - Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a geographic region however you may be required to occasionally travel outside of your assigned regional area to support other regional coverage needs of the organization. Must have reliable transportation and be able to travel as assigned.

    • High school diploma or GED required
    • Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
    • Good verbal and written communication skills
    • Basic knowledge of computers and office equipment
    • Patient-focused with the ability to work independently
    • Capability to adapt quickly and thrive in a fast-paced environment PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS

      This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
      • While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
      • Specific vision abilities required by this job include close vision, distance vision and depth perception
      • Must be able to lift/carry up to 10lbs

Keywords: WEIL FOOT & ANKLE MANAGEMENT, Suffolk , Patient Services Representative, Sales , Suffolk, Virginia

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