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Service Coordinator

Company: Global Channel Management, Inc.
Location: Suffolk
Posted on: September 1, 2019

Job Description:

Service Coordinator needs 3 years experience in customer service/dispatching Service Coordinator requires: Dispatch Customer service Oracle PC savvy Windows application scheduling Service Coordinator duties: Schedule general service calls, prepare and invoice service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. Reassign work as needed, making judgments based on current workloads & priorities. Regular contact of customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Validate and perform invoicing transactions for service calls in ACE daily. Completed service calls to be invoiced within 48 hours. Maintain confidentiality of customer and employer information at all times.

Keywords: Global Channel Management, Inc., Suffolk , Service Coordinator, Other , Suffolk, Virginia

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