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Help Desk

Company: Loyola Enterprises Inc.
Location: Suffolk
Posted on: May 11, 2019

Job Description:

Joint Knowledge Online Help Desk (Full Time) (Suffolk, VA)?Clearance: Current DOD Secret security clearance required Successful candidate will have experience with answering help desk inquiries via phone, email, and web on all supported applications. Will be asked to assist customers with specific courseware issues, as well as account inquiries. Serve as liaison between staff and the technology department to resolve issues. Must also be capable of documenting actions to be reported to government and contract leadership. Will also perform any group related functions as required. This is a full time position, full benefits.Hours of Operation: 3PM to 11PM Monday through Friday.Compensation: $24.50+ Requirements:? (1) Experience using MS Office products (2) Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser. (3) Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. (4) Must understand how to use portals, Learning Management Systems, etc. (5) Must have good verbal and written communications skills. (6) Must have poise and confidence to work alone represent the organization independently. Maturity is a must.Desired Experience:? (1) Education: Any Technical field at the bachelor's level is a plus. Same for technical certifications (2) Prefer a minimum of 2 years JKO JMO experience, and working knowledge as a Systems Administrator or equivalent. (3) Six months Help Desk experience (desired), especially if using Remedy or similar ticketing program (4) Experience in training military & civilian personnel via computer based and web-based applications. (5) Experience in working with Advanced Distributed Learning.

Keywords: Loyola Enterprises Inc., Suffolk , Help Desk, Other , Suffolk, Virginia

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