Customer Experience Supervisor

Company: Holiday Barn
Location: Midlothian
Posted on: May 8, 2025

Job Description:

Ready to take the lead on a paws-itively exciting customer service leadership opportunity? This career offers the chance to earn up to $55,000 annually, along with a comprehensive benefits package. Holiday Barn is known for supporting employee development and maintaining a positive, pet-friendly work culture. Ideal for candidates with a passion for animals, strong customer service experience, and proven leadership skills-this role lets you bring your love of pets to work every day.

Holiday Barn Resorts is looking for a Customer Experience Supervisor to join their team in Midlothian, VA.

If you are an individual with experience in customer service and leadership roles, Holiday Barn wants to hear from you!

Why you should join the Holiday Barn Park:

• Excellent Pay and benefits: Earn up to $55,000 a year. Benefits include company sponsored medical, vision, and dental insurance, paid life and long-term disability insurance, paid time off, and bring your pet to work days!
• Advancement and training opportunities: Holiday Barn is committed to the advancement of their employees with plenty of opportunities for advancement. Extensive training will be provided upon hire as well as education opportunities, including seminars and programs related to grooming and pet care.
• Workplace independence and support: Enjoy professional autonomy and creativity in your role as you help develop monthly promotions, seasonal packages, services, and actively work towards business growth. All necessary tools and equipment will also be provided by the company.
• Compassionate and joyful work environment: Holiday Barn truly cares about their employees and has been committed to a positive work culture since they were founded in 1972. They are also deeply involved in the Humane Community with partners such as the SPCA, Richmond Animal League, FETCH a Cure, and Compassionate Animal Project. Duties and Responsibilities:
  • Provide positive, engaging, and knowledgeable customer service in-person and over the phone
  • Ensure consistent, high-quality customer experiences across all departments
  • Act as both a team member and a leader within the Customer Experience team
  • Train, mentor, and support new team ("pack") members
  • Monitor company performance and share recommendations with management
  • Promote and uphold Holiday Barn's mission and values across all customer touchpoints
  • Assist in maintaining a happy, safe, and clean environment for pets and guests
  • Work in a physically active environment (standing, walking, lifting pets up to 50 lbs)
  • Participate in the day-to-day operations of the resort, including handling pets and cleaning
  • Work weekends and major holidays (with additional pay incentives)
  • Foster a fun and enthusiastic workplace culture that celebrates pets and service
    
    About the Company:
    
    Holiday Barn has a rich history which began with Emerson and Kathy Hughes' love for dogs and cats. Emerson, a Henrico County music teacher, and his family opened Holiday Barn Pet Resorts in Glen Allen, VA in 1972. A few years later, they opened a second Richmond, VA location near Midlothian.
    
    Today their son, Michael, is head of the pack. Holiday Barn celebrates the individual strengths of our Pack members. What allows so many individuals to work effectively as a team is our common embodiment of the Holiday Barn values. These values are our principles, the standards of conduct that define who we are and guide what we do.
    
    All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
    
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Keywords: Holiday Barn, Suffolk , Customer Experience Supervisor, Other , Midlothian, Virginia