Intuit Customer Experience Representative ($15 - 16 Hourly Pay)
Company: Foundever
Location: Virginia Beach
Posted on: May 1, 2024
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Job Description:
Sykes and Sitel are now Foundever At Foundever, we deliver
leading CX solutions to global industry clients, including customer
service, technical support and warranty options. All our calls are
inbound calls only - no cold calling.
We invest in our people by providing paid training along with
growth and development opportunities, for example 84% of our
managers are internal promotions. $15 - $16 Hourly Pay Upskill Pay
Increase Available Referral Bonus Available Responsibilities:
Handle inbound service calls Drive customer satisfaction through
voice, chat, and/or email communications Navigate through multiple
systems and tools Ongoing training and skill development
Qualifications: THIS IS AN ON-SITE POSITION AND YOU MUST LIVE
WITHIN 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Strong
communication skills, including the ability to navigate between
screens while assisting customers Problem-solver with a can-do
attitude Eager to advance your career with a reliable company Enjoy
working independently and with a team Must be 18+ years of age High
school diploma (or GED equivalent) Must pass a background check A
fantastic opportunity: The primary function of the role is to be
the first point of contact for clients and deliver professional and
high-quality customer service. This could include dealing with
customers, clients, or third-party contacts and complaints.
You will be empowered to take initiative, as well as follow
established procedures, processes and systems to provide a
resolution for the customer. You'll Enjoy: An award-winning culture
built on 35+ years of industry-leading experience and a commitment
to improving the employee experience. Enjoy working on site! You
will thrive using your compassion skills to help customers, while
our paid training and benefits help you prioritize your financial,
physical and mental well-being to give you a sense of purpose in
your role.
About Foundever Foundever is a global leader in the customer
experience (CX) industry. With 170,000 associates across the globe,
we're the team behind the best experiences for 750+ of the world's
leading brands, from Fortune 500 companies to local startups. We
know every action taken, no matter how small, has a significant
impact.
Our employees savor the small moments and celebrate the big wins
with our clients and with each other. Supporting +9 million
customer conversations every day in +60 languages across 45
countries, Foundever combines innovative thinking and digital
solutions - including self-service, artificial intelligence (AI),
and data-driven analytics - with the expertise and empathy of our
employees to Create Connection. Value Conversation. Get to know us
at www.foundever.com and connect with us on Facebook, LinkedIn and
Twitter.
EEO Foundever is committed to selecting, developing, and rewarding
the best person for the job based on the requirements of the work
to be performed and without regard to race, age, color, religion,
sex, creed, national origin, ancestry, citizenship,
disability/handicap, marital status, protected veteran status,
uniform status, sexual orientation, pregnancy, genetic information,
gender identity and expression, or any other basis protected by
federal, state or local law. The Company forbids discrimination of
all kinds, whether directed at Associates, applicants, vendors,
customers, or visitors. This policy applies to all terms and
conditions of employment, including recruitment, hiring, promotion,
compensation, benefits, training, discipline, and termination..
Keywords: Foundever, Suffolk , Intuit Customer Experience Representative ($15 - 16 Hourly Pay), Other , Virginia Beach, Virginia
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