Customer Success Supervisor
Company: Smithfield Foods
Location: Suffolk
Posted on: April 18, 2024
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Job Description:
A great job-and a great future-awaits you at Smithfield Foods.
We're an $18 billion U.S. food company with nearly 60,000 employees
worldwide. We're looking for motivated people who want to join our
team and grow lasting and meaningful careers with us. Join our
family today. Apply Now!Your OpportunityOur team members receive
industry-competitive salaries and are eligible for great benefits
packages: Competitive Pay: $50,000 - $72,600 annuallyAnnual Bonus
Earning PotentialComprehensive Health Insurance, Retirement
Benefits and MoreEducation benefit available to full and part time
Smithfield team members on their first day of employment.In
addition, we offer opportunities for career growth, professional
development, and tuition assistance.As a Supervisor in Customer
Success you will manage a small team of employees and help champion
change and efficiency within the Supply Chain organization. The
Customer Success Supervisor is the crucial first step for employees
interested in the management career path. As a Supervisor you will
train, develop and manage a small group of employees and gain
crucial leadership experience. As a leader and escalation point in
Supply Chain you will be responsible for ensuring the success of
your team through training, coaching and continuous support. You
will attend weekly management meetings with your department
leadership team. You will host team meetings, organize calls and
conduct employee reviews all with the support and guidance of your
manager. So are you ready to take the next step in your career
journey with Smithfield Foods? Core ResponsibilitiesSupervises a
staff of Customer Success Specialists to ensure order management
guidelines are followed and that orders are processed accurately
and timely.Identifies problems or errors as they arise and research
and resolve them.Ensures consistency in daily practices and ensure
adherence to norms.Serves as an escalation point of contact or "go
to" person to resolve order management guideline issues.Leads
meetings and Teams calls with Sales and other internal and external
partners to resolve issues quickly.Provides additional order
management support for the staff to help cover the business when
necessary.Oversees key functions and processes including EDI
partnering, I-trade and Master data governanceReviews EDI WorkFlow
throughout the day to ensure EDI orders are processed.Runs various
order management reports daily to support workflow
efficiency.Creates and rolls out training guides and new SOP's to
your teams as needed.Trains and supports staff on technical and
process workflows.Participates and represents Customer Success in
Supply Chain related functions.Be an active contributor in Customer
Success/Supply Chain related projects.Maintains current, accurate
training and support documentation such as account assignment
lists, training manuals, etc.Assists with testing new functionality
and fixes in ChaRm. The above statements are intended to describe
the general nature and level of work being performed by people
assigned to this job. They are not intended to be an exhaustive
list of all responsibilities, duties, and skills required of
personnel so classified. May perform other duties as assigned.
QualificationsTo perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals to perform the essential
functions.Bachelor's Degree from an accredited four-year college or
university and 2+ years' relevant experience; or equivalent
combination of education and experience, required.Experience acting
as a lead by providing training, guidance or mentoring to less
experienced staff or managing processes and projects.Knowledge of
Microsoft Office with an emphasis on Excel and PowerPoint.Strong
decision making and problem-solving skills.Ability to coach and
mentor.Ability to Manage conflict.Strong written and verbal
communication skills.Flexibility to adapt to varied work
schedule.Ability to work well with others in fast paced, dynamic
environment.Ability to be respectful, approachable and team
oriented while building strong working relationships and a positive
work environment.Some travel may be required.Supervisory
ResponsibilitiesResponsible for supervision of a team of Customer
Success Coordinators.Carries out supervisory responsibilities in
accordance with the organization's policies and applicable
laws.Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.EEO/AA InformationSmithfield is
an equal opportunity employer committed to workplace diversity. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
national origin, age, gender identity, protected veterans status,
status as a disabled individual or any other protected group status
or non-job characteristic as directed by law.If you are an
individual with a disability and would like to request a reasonable
accommodation for any part of the employment selection process,
please call us at 757-357-1595.
Keywords: Smithfield Foods, Suffolk , Customer Success Supervisor, Other , Suffolk, Virginia
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