Customer Success Representative
Company: Smithfield Foods
Location: Suffolk
Posted on: April 15, 2024
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Job Description:
If you are currently employed at Smithfield, please log into
Workday and submit your application through the Jobs Hub. A great
job-and a great future-awaits you at Smithfield Foods. We're an $18
billion U.S. food company with nearly 60,000 employees worldwide.
We're looking for motivated people who want to join our team and
grow lasting and meaningful careers with us. Join our family today.
Apply Now!Your OpportunityOur team members receive
industry-competitive salaries and are eligible for great benefits
packages:Competitive Pay: $15.87-$23.40 per hourComprehensive
Health Insurance, Retirement Benefits and MoreEducation benefit
available to full and part time Smithfield team members on their
first day of employment.In addition, we offer opportunities for
career growth, professional development, and tuition assistance.
Are you passionate about serving customers with excellence?
If you answered yes, the Customer Success Representative role could
be the position you've been looking for.
When starting with this role, you will be in training for
approximately 6-9 months.
You will learn the core requirements of serving our customer base
and sales and then slowly start taking on accounts.
Core ResponsibilitiesThis role is accountable for guiding the life
cycle of the order, from order entry into our system, until arrival
with the customer.Proactively partner with Supply Planning and
Demand Planning on resolutions when shortages are known. Obtain
options for customer's shortages and present details related to
root cause, along with options for recovery.Collaborate with the
transportation team obtaining on-going updates to provide the
customer, sales, and broker (where applicable).Handle the
late/light order approval process for late order requests to
process and ship under standard lead time.Ensures all order
management guidelines such as lead time, order minimums, order
cut-off times, late order requests and changes are followed to
minimize errors and maximize Supply Chain efficiency.Assists in
managing Customer Master Data to ensure customer records are
accurate and order entry is not delayed.Assists claims department
on matters related to incorrect or rejected orders.Develop strong
and trusted relationships with customers through timely and
accurate communications.Manage a high volume of
communication/requests, resolving issues in an accurate and timely
manner.Maintain and update documents related to customer
accounts.Conflict resolution: Learning the ability to defuse high
pressure situations and remain solutions driven.While working with
the Training Manager, learning how to host calls with sales,
various supply chain partners, and customers when issues/concerns
arise.Accountable for promoting increased order size, direct plant
shipments and various other customer
programs/initiatives.Individuals will receive accounts slowly into
the 6-9-month program.Smaller and less complicated accounts will
slowly be transitioned to individuals into their 6-9 month
program.Learn about the Customer Success MBO's and start to embed
in day-to-day work, as example: DPS - constantly look for
opportunities to direct plant ship orders that are not
defaulted.Increase Truck Weight/Order size.Full Pallet Improvement
- always reach out to customers to move order quantities to full
pallet levels.OTIF - avoid fines from customers by filling on time
& in full. The above statements are intended to describe the
general nature and level of work being performed by people assigned
to this job. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified. May perform other duties as assigned. Qualifications To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals to perform the essential functions. High School Diploma
or General Education Degree (GED) and 2+ years' relevant
experience, required.Bachelor's Degree, preferred.Knowledge of
Microsoft Office, Outlook, Excel, and PowerPoint.Good ability to
make decisions and problem-solving account management.Good written
and verbal communication skills.Ability to accept constructive
feedback.Sound ability to manage conflict.Must be able to
multi-task with many competing day-to-day activities with competing
priorities.Flexibility to adapt to a varied work schedule.Must be
able to maintain a high level of confidentiality.Ability to work
well with others in fast paced, dynamic environment.Ability to be
respectful, approachable and team oriented while building strong
working relationships and a positive work environment.Requires
travel, up to 10% of the time.EEO/AA InformationSmithfield is an
equal opportunity employer committed to workplace diversity. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
national origin, age, gender identity, protected veterans status,
status as a disabled individual or any other protected group status
or non-job characteristic as directed by law.If you are an
individual with a disability and would like to request a reasonable
accommodation for any part of the employment selection process,
please call us at 757-357-1595.Salary Range
Keywords: Smithfield Foods, Suffolk , Customer Success Representative, Other , Suffolk, Virginia
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