Patient Care Coordinator (Part Time) - Harbour View, VA
Company: AthletiCo
Location: Suffolk
Posted on: May 27, 2023
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Job Description:
Greater Purpose and Core Values:
Athletico's Greater Purpose is to empower people, inspire hope and
transform lives. We accomplish this by providing exceptional,
progressive, and cost-effective fitness, performance and
rehabilitative services through personalized care that emphasizes
education and prevention of future injury. This is accomplished
through building on our Core Values of one team, understanding our
business, recognition, people-focused, accountability, continuous
innovation and trust and integrity, which are the foundation for
our unique culture.
Job Summary:
The Patient Care Coordinator (PCC) is responsible for managing
(daily, weekly, and monthly) operations as outlined in the Front
Office Manual, adhering to policies and procedures, scheduling,
accurately entering patient demographics, verifying insurance,
collecting monies, charging entry, and properly documenting
accounts. The PCC is flexible, adaptable to change, and learns new
skills. The PCC possesses excellent customer service skills and
acts as a liaison to the Clinic Director, Front Office Manager, and
Director of Front Office Operations.
Benefits offered with this part time position :
Pre-Tax & Roth 401K (for 21+) with quarterly company match
Commuter Benefits
Employee Assistance Program
Perks at Work discounts
Home & Auto insurance discounts
Pet insurance discounts
Student Loan Resources
Essential Functions:
Maintains and performs a warm, friendly, and welcoming relationship
with all patients, Pivot staff, medical and non-medical
professionals, and vendors and visitors
Excels in the area of customer service
Adheres to Pivot's policies, procedures, and core values
Has a clear understanding of front office operations and performs
these operations as presented in the PCC manual,
Scheduling/Billing/EMR manual, or any other manuals developed or
deployed by the management team
Attempts to maintain the continuity of care when scheduling patient
appointments
Efficiently/Accurately uses any technology/software used in the
office to complete the job or as required by management
Routinely completes all the HIPAA privacy and security training as
required by the Pivot management team. Staff must adhere to these
privacy policies
Answers all inbound calls within the third ring using Pivot's
greeting, transferring and taking messages as needed
Responsible for all components of scheduling appointments and
properly documenting accounts as needed
Understands the importance of productivity in regards to scheduling
and recapturing appointments and missing-in-action patients.
Proactively rescheduling appointments in the current week as well
as the duration of the prescription
Accurately enters patient demographics, insurance, and case
information
Accurately enters charges as needed, reviewing charges/encounters
and completing coding edit checks
Collects all monies that are due prior to each visit including, but
not limited to, copayments, deductibles, coinsurance, payments on
statements, supplies, gym memberships, self pays, and attorney
checks. Documents all monies in the system appropriately and
provides system receipt
Reconciles all over-the-counter collections daily and drop off
deposit cash/checks at the designated bank within an appropriate
time frame
Accurately verifies benefits via phone, asking detailed questions
outside of what is provided, and sets up accounts accurately
Ensures that all visits performed are properly authorized and makes
efforts to minimize the occurrence of any unauthorized visits
Utilizes websites only in instances in which the websites are
relevant and approved by Pivot Physical Therapy. (e.g., insurance
websites for authorization, National Provider Identifier (NPI)
websites, etc.)
Fills out patient forms where applicable and explains the details
surrounding the paperwork presented to the patient
Scans all patient documents within 24 hours of receipt, using the
appropriate naming convention of each document and scans the
document to the appropriate case
Completes daily, weekly, and monthly operations and reconciliations
and ensures accuracy prior to sending to the Front Office
Manager
Audits each visit to ensure there are valid prescriptions/proper
authorizations/referrals/pre-certifications and collects monies due
each visit
Follows up and reviews daily reports and proactively communicates
the need for a
prescription/authorization/referral/pre-certification to ensure
there are no delays with patient care
Ensures that all "Plan of Cares" for Medicare are signed and
returned by the physician within 30 days of the patient's initial
evaluation
Forwards all medical record requests, subpoenas, checks, and any
other documentation received to the billing office
Maintains a neat and organized workspace and ensures cleanliness
within the office
Stays prepared for frequent audits, which are conducted by
management, to ensure all policies are being adhered to and the
clinic is in operating order
Travels to an off-site location/corporate location for training or
other Pivot locations in the event of necessity
Participates in regular meetings and any other training as
requested by management
Effectively manages time in regards to hours worked/breaks and
documents this information in the appropriate software daily
Submits expense reports in a timely manner as directed by
management
Utilizes the Front Office Manager or Clinic Director as a resource
for questions and problem solves challenging situations
Takes inventory regarding supplies and communicates this to the
Clinic Director and Front Office Manager
Additional Responsibilities:
Maintains overall cleanliness of clinic (vacuum, wash dishes, water
plants, etc.)
Provides front office and technician services (cleaning therapy
beds, laundry, organizing supplies and closets, and ensuring safety
of the clinic and machinery)
Sets up clinic food deliveries
Runs errands outside the clinic as requested by management
Performs other duties as assigned by management
Required Education, Skills, and Abilities:
High school degree or equivalent
Related experience in a clinical setting (e.g., physician, dental,
chiropractic, or physical therapy)
Understanding of medical billing practices and medical terminology
(HCFA 1500, CPT and ICD 9 codes)
Excellent customer service/interpersonal/communication skills and
proper phone etiquette
Ability to manage self and organize multiple priorities
Excellent documentation skills
Proficient in utilizing Microsoft Office, Word, Excel, and all
other technical or software systems
Ability to troubleshoot when necessary
Strong sense of decision making and judgment
Action-oriented and approachable
A team player and effective at building/fostering teamwork as well
as maintaining composure when dealing with conflict
Active listening skills and ability to adapt to change
Effective time/priority management skills
Ability to interact with patients, clinical, and administrative
staff in a pleasant, courteous, and respectful manner
Friendly and a positive attitude is a must
Athletico provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Metropolitan Area: Harbour View, VA
External Company URL: http://www.athletico.com/
Requisition ID: 2023-29226
Street: 1033 Champions Way Suite 500
Keywords: AthletiCo, Suffolk , Patient Care Coordinator (Part Time) - Harbour View, VA, Other , Suffolk, Virginia
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