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Command Center Operations Liaison

Company: Leidos
Location: Suffolk
Posted on: May 25, 2023

Job Description:


Job Description:

Leidos is seeking a Command Center Operations Liaison to support efforts on the SMIT contract. SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

The Command Center Operations Liaison serves as the conduit between Leidos and Naval Network Warfare Command (NNWC) Battle Watch Captain at the Suffolk NETWARCOM facility and or Norfolk Network Operations Center on the SMIT contract. Responsible for monitoring and reporting on incidents and events impacting the infrastructure and network. This includes responding appropriately to alerts and events from triage through resolution, including escalations, where appropriate. Provide After Action Reports in accordance with Government procedures. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government and Leidos representatives.

Primary Responsibilities

Provide technical oversight of Network Operations services and customer support initiatives.

Requires the ability to think independently and make decisions/recommendations which will have an immediate effect on the availability of our networks.

Identify problems, determine accuracy and relevance of a broad range of technical information. Use sound judgment to generate, evaluate, and execute alternative courses of action. Produce timely, effective, decision-quality technical recommendations to support senior leadership.

Act as a Liaison to the Government Battle Watch Captain and designated Leidos leaders for Day-to- Day activities.

Ensure real time information exchange of operational, critical situations, and disaster preparedness to operational customer.

Provide assistance on Government Directed Actions to ensure implementations are completed in accordance with established timeframes.

Be part of a team of high-quality employees and build relationships with other internal teams and customers.

Work with other Watch Officers, EOM's and CSMs to ensure a smooth transition from one watch to the next.

Multitask constantly-handling numerous interruptions and situations, communicating, double-checking, reacting swiftly to possible outage scenarios, and making decisions and reviewing them later to realize continual improvement.

Provide communication to customers and internal executives about incidents and outages as they occur, along with periodic follow-up reports and notifications of resolution.

Assist with the tracking of security-related events, network vulnerabilities, suspicious activities, malicious attacks, and anti-virus alerts.

Schedule and conduct meetings prior to, and during, emergencies and disasters. The scope of this activity covers employee accountability and safety as well as IT services and failovers from one NOC or server farm to another.

Ensure thorough documentation of incidents and outages so the Problem Management team can effectively research root cause to eliminate reoccurrence.

Be familiar with Tools and applications implemented on the network to aid in incident resolution.

Be familiar with SLA/SLR's to aid the team in accomplishing the objective.

Be familiar with the approved projects implementation of ITIL processes. Directly execute the Event Management, Incident Management, and Continuous Improvement processes.

Manage IT services to meet requirements within specified cost constraints by developing standards and recommending efficiency improvements.

Create and distribute daily reports that describe performance and areas for improvement.

Interact with user-based operations personnel to facilitate good communication, understanding of customer perceptions, and proposing recommendations.

Basic Qualifications

BS degree and 2-4 years of prior relevant experience or master's with less than 2 years of prior relevant experience in Cybersecurity, Information Security, IT, EE, Network Engineering, Computer Science, or related field.

Additional years of experience may be substituted in lieu of a degree.

US Citizen and DoD Top Secret-SCI Clearance.

8570 Compliant meeting the IAT II level certification requirements.

Familiarity with ITIL best practices (ITIL Foundations).

Experience in a data center environment.

Performs well under pressure and has the ability to multi-task.

Hands-on Experience in working with DoD networks, including NIPR and SIPR

Willingness to flex hours as needed.

Shift 4: Thursday - Saturday and every other Wednesday 1800-0600

Preferred Qualifications

Prior military experience a plus; USMC or USN IT experience preferred

Experience working with networking technologies and data centers

Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics

An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity

Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members

Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership

Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings

Pay Range:

Pay Range $54,600.00 - $84,000.00 - $113,400.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Suffolk , Command Center Operations Liaison, Other , Suffolk, Virginia

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