Patient Access Rep I
Company: Sentara Healthcare
Location: Suffolk
Posted on: March 16, 2023
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Job Description:
As a Patient Access Rep with Sentara, you will work in the
Emergency Department, Patient Registration, or a doctor's office.
This position's primary duties include positively identifying the
patient, collecting demographic and insurance information, and
admitting the patients. This role allows you to work with both
clinical and non-clinical staff. If you desire, there are
promotional opportunities into a Patient Access Rep II/III, Team
Leader, and Team Coordinator. You will find that teamwork is
exceptional, with everyone working together to ensure the best care
for our patients. Click https://youtu.be/5J3AFqVhS8w
to hear Jasmine tell us about a day in the life of a Patient Access
Representative with Sentara Healthcare.
Benefits: Sentara offers an attractive array of full-time benefits
to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition
Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career
Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that
encourages community involvement and creates unlimited
opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about
our People, Quality, Patient Safety, Service, and Integrity. Join a
team that has a mission to improve health every day and a vision to
be the healthcare choice of the communities that we serve!
The Patient Access Rep is responsible for all aspects of the
patient registration process, including: verifying the patient
identity and selecting the correct patient record, reviewing
schedules and physician orders to register the patient for the
appropriate service, scanning important documents such as insurance
cards, ID's, Living Wills, and POAs and verifying and entering the
patient's demographic and insurance information in the electronic
health record. During the registration process, the Patient Access
Rep will explain and complete complex regulatory and compliance
documents and adhere to all applicable privacy and compliance
standards. They also explain and collect co-payments, deposits, and
outstanding balances and perform the transactions securely. In most
areas, the Patient Access Rep is the first point of contact for
patients and provide the first impression of Sentara. They greet
patients and families, answer questions, and ensure the patients
arrive to the appropriate service area at the right time. The
Patient Access Rep may also perform scheduling, pre-admission, and
discharge duties and provide supervision and patient information
updates to families in waiting rooms. Two years of customer service
and/or data entry experience required. Six months of previous
healthcare experience a plus. Associate's or Bachelor's degree can
be considered in lieu of two years of experience. Knowledge of
third party payers, ICD-9/ CPT coding and medical terminology
preferred. Interpersonal skills necessary in order to successfully
gather and exchange information in both oral and written
communications with proper grammar, spelling and punctuation.
Demonstrated proficiency in computer keyboarding skills
required.Extensive training provided for entry-level candidates and
opportunities for advancement provided.
Keywords: Sentara Healthcare, Suffolk , Patient Access Rep I, Other , Suffolk, Virginia
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