Team Lead, Patient Access

Company: Sentara
Location: Suffolk
Posted on: January 22, 2023

Job Description:

City/StateSuffolk, VAOverviewWork ShiftRotating (United States of America)Sentara BelleHarbour is hiring a Team Lead, Patient Access.This is a full-time position with rotating shift hours located in Suffolk, VA.Job Requirements

• Required: High School Grad or Equivalent
• Required: Two years customer service and data entry experience
• Required: Demonstrated proficiency in computer keyboarding skills
• Required: Two years of previous healthcare experience in a related area
• Required: to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.
• Required: One of the approved professional certifications must be obtained within 6 months of hire: CHAA, CRCR, or CRCS certification.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.Position Overview:The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.Facility Highlights:Sentara BelleHarbour, a state-of-the-art outpatient medical center in North Suffolk, is here to provide you and your family with convenient access to quality medical care and services. From family medicine and specialty care to physical therapy and lab and imaging services, to outpatient surgery and 24-hour emergency care, Sentara BelleHarbour is proud to serve the community in North Suffolk.Sentara Benefits:Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!Keywords: #TeamLead, #PatientAccessRep, #CustomerService, #Indeed, #PatientRegistrationJob SummaryThe Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
  The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
  
  Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience.
  
  Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.
  
  Demonstrated competency of working in two or more Patient Access areas required.
  
  One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.Qualifications:Certified Healthcare Access Associate (CHAA) - Other/National, Certified Revenue Cycle Specialist - Institutional (CRCS-I) - Other/NationalCustomer Service, Data Entry, HealthcareSkillsActive Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Social Perceptiveness, Speaking, Technology/ComputerSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
  In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara, Suffolk , Team Lead, Patient Access, Other , Suffolk, Virginia