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Customer Success Supervisor (Hybrid Opportunity)

Company: Smithfield Foods
Location: Suffolk
Posted on: September 23, 2022

Job Description:

Your OpportunityAre you interested in a future management position within the Supply Chain and have displayed the ability to lead and supervise a small team? If so, the Customer Service Supervisor could be the first step in your climb through Supply chain management.The Supply Chain team is looking to continue to develop motivated, innovative and most importantly passionate individuals to grow the future leaders of Smithfield Foods. As a Supervisor in Customer Success you will manage a small team of employees and help champion change and efficiency within the Supply Chain organization.The Customer Success Supervisor is the crucial first step for employees interested in the management career path. As a Supervisor you will train, develop and manage a small group of employees and gain crucial leadership experience. As a leader and escalation point in Supply Chain you will be responsible for ensuring the success of your team through training, coaching and continuous support. You will attend weekly management meetings with your department leadership team. You will host team meetings, organize calls and conduct employee reviews all with the support and guidance of your manager. So are you ready to take the next step in your career journey with Smithfield Foods? Core Responsibilities Supervises a staff of Customer Success Specialists to ensure order management guidelines are followed and that orders are processed accurately and timely. Identifies problems or errors as they arise and research and resolve them. Ensures consistency in daily practices and ensure adherence to norms. Serves as an escalation point of contact or "go to" person to resolve order management guideline issues. Leads meetings and Teams calls with Sales and other internal and external partners to resolve issues quickly. Provides additional order management support for the staff to help cover the business when necessary. Oversees key functions and processes including EDI partnering, I-trade and Master data governance. Reviews EDI WorkFlow throughout the day to ensure EDI orders are processed. Runs various order management reports daily to support workflow efficiency. Creates and rolls out training guides and new SOP's to your teams as needed. Trains and supports staff on technical and process work flows. Participates and represents Customer Success in Supply Chain related functions. Be an active contributor in Customer Success/Supply Chain related projects. Maintains current, accurate training and support documentation such as account assignment lists, training manuals, etc. Assists with testing new functionality and fixes in ChaRm. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Bachelor's Degree from a regionally accredited four-year college or university and 2 years' relevant experience; or equivalent combination of education and experience, required. Bachelor's Degree, preferred. 2 years' experience acting as a lead by providing training, guidance or mentoring to less experienced staff or managing processes and projects. Knowledge of Microsoft Office with an emphasis on Excel and PowerPoint. Strong decision making and problem-solving skills. Ability to coach and mentor. Ability to Manage conflict. Strong written and verbal communication skills. Flexibility to adapt to varied work schedule. Ability to work well with others in fast paced, dynamic environment. Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment. Some travel may be required. Supervisory Responsibilities Responsible for supervision of a team of Customer Success Coordinators. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Career BenefitsTo learn more about Smithfield's benefits, visit Work at Smithfield Foods? We are committed to meeting our employees' needs, addressing their concerns and helping them enjoy rewarding careers with our company. PEOPLE MATTERWith more than 60,000 jobs globally, our employees drive our success. We strive to create a fair, ethical and rewarding work environment.GROWTH & DEVELOPMENTWorking at Smithfield isn't just a job - it's the foundation for a lifelong career with training designed to help you advance professionally.BENEFITSOur people matter. That's why we offer excellent, comprehensive benefits packages to our full-time employees.SUSTAINABILITY PLEDGESustainability is ingrained in our culture and guides how we operate. We believe in innovating for the future.About Smithfield Foods Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly®" and serve as one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield ® , Eckrich ® and Nathan's Famous ® , among many others. For more information connect with us on Facebook, Twitter, LinkedIn and Instagram. EEO/AA Information Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

Keywords: Smithfield Foods, Suffolk , Customer Success Supervisor (Hybrid Opportunity), Other , Suffolk, Virginia

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