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Patient Representative

Company: Ivy Rehab
Location: Suffolk
Posted on: June 9, 2021

Job Description:

Looking for a place where you can truly make a difference and grow in your role?

Join us on our mission to inspire & enable people to live life to the fullest!


We're a part of the Ivy Rehab Network, a national provider of physical, occupational, and speech rehabilitation services for both children and adults. We have over 200 of locations and are growing fast. This rapid growth means we can continue to provide exceptional care to even more patients and provide tremendous career advancement opportunities to our team.

"It's All About The People" at Ivy -our teammates, our patients, our referral sources, and the communities in which we operate.


The Patient Representative's role is as the first point of contact in our clinics. Our Patient Representatives are important teammates handling day to day administrative operations and make a lasting impression on our patients through exceptional customer service.


Providing outstanding and professional customer service to ensure efficiency and promote positive patient experience Warmly greets and registers arriving patients Schedules new and current patient appointments Verifies insurance benefits and obtains authorizations Coordinate and maintain patient extended authorizations and updated prescriptions Enter patient demographic accurately Screen and refer incoming phone calls and clinic visitors to ensure accurate, timely and positive clinic communication, facilitation and presentation Collects and post co-payments as needed and explains patient financial responsibility to patients and/or family Adheres to all HIPAA regulations regarding patient confidentiality and record keeping Perform general office duties


Proven exceptional customer service and patient care experience Self-motivated with the willingness to exceed patient expectations Ability to work in a fast paced environment while maintaining a positive attitude 1-3 years administrative/office experience in medical field Strong oral and written skills and ability to work well under pressure Previous experience using Microsoft applications (Excel, Word and Outlook programs) Ability to adapt and be flexible with changes in workload


We offer a competitive benefit package, continuing education, residency opportunities, and so much more.

Grow with us and apply today!

Keywords: Ivy Rehab, Suffolk , Patient Representative, Other , Suffolk, Virginia

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