Customer Relations Coordinator +
Company: Massimo Zanetti Beverage USA
Location: Suffolk
Posted on: June 8, 2021
Job Description:
The person in this role will be responsible for providing
analysis, support, and problem-solving strategy for MZB business
accounts totaling $200mm plus in sales. The Customer Relations
Coordinator acts as a liaison of information and first point of
contact between Planning, Operations, Logistics, Sales team, and
external customers as it relates to all orders.
Primary Functions
- Daily analysis of retail orders for designated customers as it
pertains to Planning, Operations, Transportation, Logistics,
Warehouse and Sales Team
- Effectively interfaces with customers, sales, logistics and
supply chain management to coordinate and communicate critical
information
- Facilitate orders going out both on time and complete
- Handle various RBM, broker and customer inquiries regarding
order status/changes, product availability/information/returns and
complaints within company guidelines and to the satisfaction of the
complaining party
- Assist order entry/billing department to resolve any order on
hold
- Generate and analyze account specific service level reports
including but not limited to cut reports, lead time reports and
customer scorecards
- Research root causes for under delivering to customer
expectation and devise and execute action plans to resolve
reoccurring issues
- Achieve case-fill rate expectations weekly
- Participation in monthly S&OP meetings as well as daily
production scheduling calls
- Perform other tasks assigned by Manager, Production Planning
including but not limited to production reports and deployment
plans
Qualifications/Skills/Knowledge Requirements
- BA/BS degree preferred or equivalent work experience
- 2-3 years experience in customer service role strongly
desired
- Demonstrated strong customer focus
- Ability to solve problems and think logically to bring about
solutions
- Strong analytical skills and sense of urgency
- Excellent organizational skills and interpersonal skills with
ability to prioritize work and meet deadlines
- Ability to multi-task and keep-up in fast paced
environment
- Excellent Computer skills including Excel, Outlook, and ERP or
similar systems experience
- Ability to work independently, demonstrating strong
organization and attention to detail skills
- Successfully maintain constructive working relationships with
people at all levels of the organization (internally and
externally) while resolving problems
Equal Opportunity Employer: disability / veteran. All
qualified candidates will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran
status.
Massimo Zanetti Beverage USA is proud to be an equal opportunity
employer and we are committed to creating an inclusive workplace
environment for our family of employees. MZB-USA recruits and
advances qualified applicants without regard to race, ethnic or
national origin, gender, sexual orientation, genetic information,
age, religion, marital status, military service, veteran status,
political affiliation, disability, or any other status protected by
law. MZB-USA also prohibits discrimination and harassment of any
kind and is fully dedicated to the safety of its workforce.
Keywords: Massimo Zanetti Beverage USA, Suffolk , Customer Relations Coordinator +, Other , Suffolk, Virginia
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