Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: Franklin
Posted on: June 7, 2021
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Job Description:
Req ID: 243943 Service Advisor - Truck Care Welcome to Love’s! Our service advisors are customer-focused
professionals who listen to the customer’s concerns and
advise them on the best
possible solutions. They are passionate about
getting our customers back on the road quickly while driving
profit through sales of service, repairs and parts. Service Advisor Responsibilities: Greeting customers in person or by phone and providing
exceptional customer service Listen to the description of problems or
service needed Determine type of service required based on
diagnosis and prepare repair orders Estimate the time and cost of every repair Advise customers on other available services Secure agreement from the customer prior to all
repairs Manages delivery of required repair action by successfully
setting and managing customer expectations and
accepts accountability for delivering outstanding
service levels Clearly explain the requested service of every truck Act as a liaison between the customers and
technicians Maintains documentation, including purchases orders, invoices,
work orders, etc. Verify all final invoices and reconcile work performed
and charges We have a lot to offer: Medical/dental/vision
and life insurance plans Flexible scheduling Road to Success program for career development On-the-job training Competitive pay (paid weekly) Holiday pay 401(k) with matching contributions Quarterly bonus opportunity Qualifications: Ability to work flexible shifts—including nights, weekends,
and sometimes holidays Previous experience as a service manager or supervisor Previous mechanical experience Ability to do some light lifting (no more than
50 lbs) and bending once in a while Excellent communication skills Basic math and computer skills Diversity Statement: From the founding of Love’s, our leaders have been passionate
about providing excellent customer experiences and helping our Team
Members grow. We do both within a culture of respect and inclusion.
In order to sustain this culture, we will welcome individuals who
are diverse in experiences, age, race, gender, sexual orientation,
religion and physical or mental ability. Also, we are committed to
sustaining a professional working environment where ALL people feel
respected. By doing these things we will cultivate diversity of
thought and a spirit of innovation. Company Growth: The opportunities for professional growth are our biggest
benefit! Love’s continues to grow at a rate of 40+ new
stores per year throughout the US. Love’s is
consistently ranked highly on Forbes Magazine’s
annual listing of America’s largest privately held companies.
Whether corporate, retail, restaurant, or truck
care, we offer you the opportunity to drive your own
career. Join #teamloves today! Job Function(s): Truck Tire Care Love’s Travel Stops & Country Stores is the industry-leading
travel stop network in the United States. For more than 55 years,
we’ve provided customers with highway hospitality and “Clean
Places, Friendly Faces.” We’re passionate about serving drivers
with clean, modern facilities stocked with fuel, food and supplies.
We offer meals from popular restaurant chains, trucking supplies,
showers and everything needed to get back on the road quickly. The
Love’s Family of Companies includes:
Keywords: Loves Travel Stops & Country Store, Suffolk , Service Advisor - Truck Care, Other , Franklin, Virginia
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