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ON CALL Receptionist

Company: Bank & Investment Group
Location: Suffolk
Posted on: June 7, 2021

Job Description:

Essential Responsibilities:Drives to wherever needed to fill in at any and all of our branches and department locations in Virginia Beach, Norfolk, Portsmouth, Suffolk or Chesapeake.Agrees to work when called upon. Must be available to fill in for vacations, medical leaves, and other absences. (Holidays are a popular time to be available.) A lot of times absences are unplanned so the on-call receptionist must be prepared to work "spur of the moment".Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or departmentOperates the department's or branch's main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the callerBecomes familiar with TowneBank's locations, hours, telephone numbers and individuals so that routine questions can be answered with easeAssists the branch or department team with a variety of day-to-day duties as requestedAssists with copy projectsOther duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)Minimum Physical Requirements:Must be able to travel to locations throughout the territory listed above.Sitting 60% of the timeWalking to the teller line and to other co-workers several times daily to deliver mail and customers' transactionsEscorting customers to other branch personnelAssisting elderly and handicapped customers when entering and leaving the buildingOperating the copy machine several times a dayWalking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machineMaintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stoopingPreparing and monitoring coffee and refreshments for customersEnvironmental Conditions:Normal business environmentReceptionist area is located near the main doors which can result in a change in air temperature throughout the dayMinimum Required Skills and Competencies:Excellent customer service skillsExcellent telephone skillsFlexibility and dependability is a mustDesired Skills and Competencies:Computer experience (Word and Excel) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Bank & Investment Group, Suffolk , ON CALL Receptionist, Other , Suffolk, Virginia

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