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IT Systems Administrator

Company: CPT
Location: Suffolk
Posted on: May 3, 2021

Job Description:

Command Post Technologies is seeking a part time (20-25 hours per week) IT Systems Administrator for our corporate headquarters in Suffolk, VA. The Systems Administrator will work closely with the Information Systems Security Manager (ISSM), external departments, and service providers to design, implement, and ensure quality delivery of services.

This part time role allows for flexible scheduling during CPT core hours of 8:00 AM to 5:00 PM EST. The position is an ideal fit for someone looking to maintain their IT skills while working a less demanding schedule. You will gain government contracting experience while working in a small company environment that is preparing for growth.

Role & Responsibilities:

Primary focus of this position is WindowsCloud-based systems administration and user support, responding to requests such as help desk tickets, telephone, email and in-person service within the CPT headquarters, as well as other offsite locations in accordance with CPT IT security standards. This includes troubleshooting hardware, software, audio visual related issues.

Essential Job Functions include:

Support Integration of enterprise applications with cloud services to ensure seamless delivery of data to all users

Administer and provide support for the MS 365 Enterprise tenant to include SharePoint, Microsoft Azure (AD, Intune, Sentinel, Defender), Office 365, and Single Sign On

Manage corporate IT lifecycle management program.

Provide outstanding customer service to end-users on a variety of issues.

Manage corporate network devices using Ubiquiti Unifi single pane of glass management software

Identify, research, and resolve technical problems within specified Service Level Agreement, escalating when needed.

Perform baseline configuration of end-user workstation, software, and peripherals, including onboarding and offboarding. Manage technology integration as new markets are acquired.

Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone service (routing, setting caller IDs, setting ring groups), and software installations via telephone, email, in person, or remotely.

Interface with commercial Internet and telephone service providers to provide Internet/voice/data service to the staff to include setup/issuing, maintenance and troubleshooting/repair of devices. This includes maintaining an accurate accountability of all devices, maintaining the approved number of spare devices ready for immediate/emergency use and the timely resolution of service/equipment problems.

Track, accurately record, update documents and monitor service requests to ensure timely resolution; keep users informed of status.

Monitor network devices and server resources.

Report on all routine maintenance tasks, including backups, server patches, and antivirus updates

Create and maintain documentation to assist all users in the quick resolution of their incidents and enable users to become more self-sufficient.

  • Associates or Bachelors degree in Computer Science, Information Technology or related field
  • 3+ years of experience in IT including system administration
  • Solid understanding and experience in system/network security, particularly in DFARS, NIST and CMMC compliance requirements for DoD contractor network security.
  • Knowledge and experience with cloud-based architectures and delivery models - Amazon Web Services, Google Cloud, or Microsoft Azure experience
  • 3+ years related work experience with Active Directory, MS Windows, Virtual Machines, Server OS and Cloud architecture
  • Ability to multi-task in a fast-paced environment.
  • Help desk and/or technical support experience
  • Experience working with third party vendors on troubleshooting and implementing new technologies.

CLEARANCE:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; US Citizenship required.

About Command Post Technologies Inc:

Command Post Technologies, Inc. (CPT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) founded in 2008 and headquartered in Suffolk, VA with personnel in various states including Virginia, Maryland, Florida and Texas. With 2/3 of our staff former military, CPT firmly believes in employing veterans. Command Post Technologies, Inc. is a unique provider of innovative solutions that enhance our corporate clients productivity and empower our Government clients with the ability to protect against all enemies: foreign and domestic. CPT adapts its successful military experiential approach to the needs of leaders in a global business environment and provides an elite leadership curriculum that results in a world-class, leadership-altering event.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identify, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: CPT, Suffolk , IT Systems Administrator, Other , Suffolk, Virginia

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