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Applications Technical/Service Delivery Manager - Supply Chain

Company: Smithfield Foods, Inc.
Location: Smithfield
Posted on: May 3, 2021

Job Description:

Job Locations


Your Opportunity

The Applications Service Delivery Manager - Supply Chain leads the continuous improvement and innovation process for reliable production enhancement/support using internal resources, third party strategic service partners, and managed service providers. Effective partnership and teamwork with internal and external IT partners and all other IT service teams is a key success factor. This position will also work closely with the Infrastructure Team to ensure optimal performance for all business applications.

The Applications Service Delivery Manager - Supply Chain will oversee the technical design, enhancement and incident support/resolution process as well as the change process and assure the products are appropriately managed. This role will be critical to business support, system implementations/deployments and ensuring IT and its third-party strategic service partners are providing on-going support for daily operations.

By leveraging your Technical knowledge, experience, leadership skills, and positive attitude, as well as your understanding of cross-functional relationships, you will help deliver process and technology within in a global environment.

Core Responsibilities

  • Manage application day-to-day support processes and acts as the single point of contact to drive design and process improvement.
  • Develop and sustain effective trusted relationships and partnerships with key partners in order to provide relevant insights, expertise and advice on application enhancement/support.
  • Help govern application production environments with documented protocols and procedures - change management, release management, problem management and incident management.
  • Work with the Infrastructure and Integration teams to ensure communication, server, network and integration tools/services are stable and meeting business requirements.
  • Oversee the Planning, Plant Systems and Warehouse Management systems/teams to ensure the Business' plant and warehouses are stable and meeting business requirements.
  • Communicate updates with progress on open requests and work with management team to coordinate any planned resource needs for design, testing and implementation support.
  • Serve as Business and IT teams' main point of contact for any critical system performance issues. Communicate issues impacting daily operations and provide updates on resolution.
  • Work with the Business and IT teams to ensure performance issues are resolved and communicate any identified business impact.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Bachelor's Degree from a regionally accredited four-year college or university in Computer Information Systems, Management Information Systems, Computer Science, Business or related field and 5+ years of relevant experience in IT; or equivalent combination of education and experience.
  • 8+ years of IT experience in progressive roles preferred.
  • 3+ years of experience in an IT Supply Chain based leadership role with specific emphasis and deep working knowledge and experience in the effective technical support of IT applications required.
  • Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance.
  • Ability to lead and manage under conditions of ambiguity and uncertainty. Proven organizational skills in working across organizational boundaries and reporting lines - ability to work in a matrix environment as required.
  • Experience supporting/managing an SAP environment (and/or other 3rd party) in multiple Supply Chain related modules (APO/IBP, MM, PP, LE, WM, TM), also familiarization with BW / BPC for analytics and reporting.
  • Experience managing with SAP technical environments including BASIS and SAP's middleware technologies such as Process Orchestration, including a working knowledge of EDI.
  • Demonstrated discipline, analytical skills, problem-solving abilities and attention to details.
  • Strong leadership and management skills that align with the Smithfield culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement.
  • Experience with project management.
  • Ability to work well with others in fast paced, dynamic environment.
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Supervisory Responsibilities

This job will supervise several supply chain related Technical Analysts.

Careers and Benefits

To learn more about Smithfield's benefits, visit

About Smithfield Foods

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. Our 40,000 U.S. and 15,000 European employees are dedicated to producing "Good food. Responsibly." and have made us one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including many industry firsts, such as our ambitious commitment to cut our carbon impact by 25 percent by 2025. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our neighbors in need. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit, and connect with us on Facebook, Twitter, LinkedIn and Instagram.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

Keywords: Smithfield Foods, Inc., Suffolk , Applications Technical/Service Delivery Manager - Supply Chain, Other , Smithfield, Virginia

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