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Help Desk Technician

Company: Arthur J. Gallagher & Co.
Location: Suffolk
Posted on: May 3, 2021

Job Description:

Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada. Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff. Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients. We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

Position Overview:

To be responsible for supporting Gallagher Bassetts IT infrastructure and internal systems, including providing 1 st line IT support, problem solving to drive improvements and implement new processes.

Key Responsibilities:

  • Provide 1st line support for all IT infrastructure and internally developed systems
  • Liaise with 2nd and 3rd line support staff in the resolution of support requests, escalating to wider scope Corporate IT teams where appropriate
  • Assist with ensuring that infrastructure is optimally installed, maintained and operated.
  • Assist with ensuring IT systems adhere to availability, performance and data integrity SLAs.
  • Assist with supporting Remote Working
  • Assist with administering User Accounts within the business
  • Contribute to documentation of infrastructure systems
  • Proactively identify enhancements to IT service offerings
  • Assist with the creation and maintenance of reports and reporting platforms

Competency Level:

  • Deployment, configuration and support of Microsoft operating systems (including Windows 7 - 10 and Server 2008 - 2012 R2) and Office 2010-2016
  • Basic administration of Windows domains, Microsoft Exchange and software management solutions
  • Basic administration of Active Directory
  • Basic network hardware configuration
  • Knowledge of desktop applications in Windows and Mac Environments
  • Administration of IP-PBX telephony systems
  • Basic scripting in languages such as: BAT, VBScript and Powershell
  • Basic querying of MS SQL Server and MySQL.
  • Creating and maintaining detailed support documentation

Key Skills:

  • Ability to communicate effectively with business users and fully understand their requirements
  • Able to promote own skill development
  • Excellent planning and organisational skills
  • Attention to detail
  • Proactive approach to problem solving and service improvement
  • Ability to work within challenging deadlines and under pressure
  • Drive to improve and fully implement processes
  • Highly motivated and reliable, able to adapt to situations and excel under pressure
  • Confident nature, able to effectively manage own time and priorities in line with business objectives
  • Acts with tact and diplomacy while providing honest feedback in a professional manner
  • Team player with excellent interpersonal skills
  • Innovative thinker with the ability to develop new solutions.
Additional Information

Keywords: Arthur J. Gallagher & Co., Suffolk , Help Desk Technician, Other , Suffolk, Virginia

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