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Senior Operations Executive

Company: Towne Bank
Location: Suffolk
Posted on: May 3, 2021

Job Description:

Job Responsibilities & Accountabilities

  • Lead the following operational areas for the bank supporting areas such as: lending, payments, deposits, digital, card, atm, and internal and external customer support.
  • Strong management, organizational and team building skills.
  • Exceptional people leader, proven ability in developing talent
  • Driving operational excellence as defined by efficiency, scalability, quality, risk/control management and talent development. This also includes driving process excellence while improving the customer's experience with the bank.
  • Experience in developing processes and workflows for complex loan deals, CRE, Middle Market, C&I along with consumer, indirect auto and mortgage.
  • Proven ability to diagnose workflows and develop processes and solutions that scale effectively, while ensuring proper risk and control.
  • Exceptional people leader, proven ability in developing talent
  • Proven ability to build effective capacity management models for a high-volume operation. Demonstrate ability to utilize these capacity models to ensure appropriate levels of staffing to support business growth.
  • Ability to craft and execute a vision for operational areas in lock step with business leaders, expected growth outcomes and close alignment with risk/control teams.
  • Eye on technology, ability to understand where and how to utilize technology to improve the operational units' ability to scale effectively while ensuring risk/control.
  • Ability to analyze complex, organizational and process issues related to operations and identify opportunities to improve efficiency.
  • Proven track record of driving change and delivering a best-in-class customer experience.


  • 15+ years of proven banking operations leadership
  • Experience in the following operating environments:
  • Rapidly growing banks due to organic and M&A activity
  • Building operational excellence in banks from $10b to $50b in asset size, from banks with a reputation for operational excellence
  • Strengthening operational teams for increased commercial loan activity, more complex loan deals and middle market activity
  • Prior experience with FIS IBS Bank Operating System a plus
  • Demonstrated ability to improve processes in a manner that is good for the customer, bankers, and company.


  • Bachelor's degree required; Master's degree preferred.


  • Customer Focus
  • Strategic Mindset
  • Optimizes work processes
  • Cultivates innovation
  • Collaborates
  • Tech Savvy
  • Persuades
  • Manages ambiguity
  • Action oriented
  • Attracts top talent
  • Unquestionable ethics, integrity, and values.
  • High energy, hands-on, "get it done" style.
  • Strong time management, planning and organizing skills to manage multiple priorities.
  • Business acumen
  • Strong written and verbal communication skills and ability to interact effectively with stakeholders.


  • This is an onsite role in Hampton Roads, Virginia, with flexibility for some remote work.

Keywords: Towne Bank, Suffolk , Senior Operations Executive, Other , Suffolk, Virginia

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