Customer Success Specialist

Company: Smithfield Foods
Location: Suffolk
Posted on: September 11, 2020

Job Description:

Your Opportunity Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich , Nathan's Famous , Farmland , Armour , Farmer John , Kretschmar , John Morrell , Cook's , Gwaltney , Carando , Margherita , Curly's , Healthy Ones , Morliny , Krakus and Berlinki . Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs. Are you passionate about serving customers with excellence? If you answered yes, the Customer Success Specialist role could be the position you've been looking for. This role will be accountable for developing strong and trusting relationships with our internal and external top customer base, while supporting our corporate accounts. You will work in a fast-paced environment, with our #1 mission to support our customer base and obtain the highest case fill and on-time delivery. You will be accountable from the time the order enters the system until delivery. This position requires the ability to be approachable, possess strong communication skills and be an innovative problem solver, while driving service excellence for our customer base with utmost ownership. Shifts for this opening are non- traditional and require weekend hours. Core Responsibilities - This role is accountable for guiding the life-cycle of the order, from order entry into our system, until arrival with the customer. - Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery. - Collaborate with the transportation team obtaining on-going updates to provide the customer, sales and broker (where applicable). - Handles the late/light order approval process for late order requests to process and ship under standard lead time. - Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize Supply Chain efficiency. - Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed. - Assists claims department on matters related to incorrect or rejected orders. - Develop strong and trusted relationships with customers through timely and accurate communications. - Manage a high volume of communication/requests, resolving issues in an accurate and timely manner. - Maintain and update documents related to customer accounts. - Conflict resolution: Ability to defuse high pressure situations and remain solutions driven. - Hosting calls with sales, various supply chain partners, and customers when issues/concerns arise. - Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. - High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required. - Bachelor's Degree, preferred. - Knowledge of Microsoft Office, Outlook, Excel and PowerPoint. - Decision making and problem-solving skills. - Strong written and verbal communication skills. - Ability to accept constructive feedback. - Ability to manage conflict. - Must be able to multi-task with many competing day-to-day activities with competing priorities. - Flexibility to adapt to a varied work schedule. - Must be able to maintain a high level of confidentiality. - Ability to work well with others in fast paced, dynamic environment. - Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment. - Requires travel, up to 10% of the time. EEO/AA Information Smithfield, is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans status or status as a disabled individual or any other protected group status or non-job related characteristic as directed by law.

Keywords: Smithfield Foods, Suffolk , Customer Success Specialist, Other , Suffolk, Virginia