Purpose of Job We are seeking experienced Inside Property
Adjusters to join our team. This is a desk position, with no field
inspection work. Multiple positions are available.
Investigates, evaluates, negotiates and adjusts moderately
complex property claims presented by or against or insured to
confirm coverage, determine legal liability and equitability
settle/defend in compliance with all state regulatory requirements.
Works under limited supervision to perform work assignments and
problem resolutions. Recognizes life events, understands member’s
needs and provides advice in order to deliver appropriate solutions
to members. Adjusters must be able to balance the competing
priorities of being available to take inbound claims calls as well
as maintaining their desk and current pending’s. Job Requirements
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Provides PROPERTY claims service via internal channels
(phone/fax/email/mail/) to members and third-party customers.
Adjusts moderately complex property claims.
Severity of claims includes personal property claims involving
moderate to high dollar value, structure claims involving low to
moderate dollar value and severity and writing UPP and low valued
Acquires and applies basic knowledge of P&C insurance
industry products, services, and processes to include P&C
insurance policy contracts and coverages, and USAA claim handling
process and procedures.
Collaborates with team members to resolve issues and to identify
appropriate issues for escalation.
Partners with and/or directs vendors and internal business
partners to facilitate claims resolution.
Supports workload surges and/or Catastrophe operations as needed
to include working significant overtime during designated CATs
High School Diploma or GED
1 year of relevant property claims adjusting experience.
Acquisition and maintenance of insurance adjuster license within
90 days and designated number of attempts.
Intermediate knowledge of Xactimate or similar estimating
Developing knowledge of XactAnalysis, Xact Contents, or similar
tools and platforms.
Developing knowledge of property claims contracts and
interpretation of case law.
Strong estimate writing skills using Xactimate
2+ years relevant residential property claims adjusting
experience, to include personal property and dwelling
In office property claims handling experience
Field inspection experience
Experience scoping the loss, writing an estimate, and managing
Knowledge of homeowner property policies and endorsements
Currently hold an active Adjuster license
Prior experience working directly for a standard insurance
Demonstration of pursuit of insurance related self-development
(i.e. insurance designation).
Available to work 9:00am-5:30pm M-F local time with availability
for occasional evenings and weekends as business need dictates.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.