Dietary Aid I

Company: Shineforth
Location: Richmond
Posted on: February 21, 2026

Job Description:

Job Description Job Description Who We Are Shineforth is a nonprofit organization that provides a comprehensive array of programs to support children, teens, and parents as they work to overcome challenges. We equip families with tools for success so they can achieve their goals. As a national leader in helping young people and families, we also proactively identify unmet social services needs and develop the necessary partnerships to address those needs. What we do: Shineforth is not just for kids. We are champions for children, teens, families and communities. Our guiding philosophy is to always do whatever it takes to help children and teens successfully overcome the toughest odds and create bright futures for them. We assist the child or teen by empowering the entire family to become stable, self-sufficient and caring members of their communities. SUMMARY The Dietary Aid I provides a variety of cleaning, service and production functions for patient and resident services, cafeteria, and other related services. Responsibilities are primarily focused on meal distribution, service and kitchen upkeep. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides a quality dining experience that exceeds customer expectations. Promote and provide a work environment of teamwork and respect amongst employees, integrity, world class customer service, financial responsibility, and continual pursuit of excellence. Follow all outlined company, State, Federal and other applicable health and safety regulations with regards to food service, equipment uses and personal hygiene. Maintain a clean and safe work area. Comprehension and compliance of verbal and written instructions, production and orders and record keeping systems, in the distribution of daily menu offerings. Maintain a clean and organized dining room including chairs, tables, trash, receptacles, work areas, condiments and other areas determined by the supervisor. Maintain an organized and sanitized kitchen, including floors, trash, and dishes and storage of delivery items. Ensure the kitchen, service areas, and surrounding areas are clean and free of debris, and arranged in a manner determined by the supervisor. The removal of trash, waste, and spills in the dining room, serving areas and kitchen floors. Station set up prior to service with appropriate equipment and food determined by the supervisor and the service of food to the customers. Receive, unpack, unwrap, rotate and stow deliveries into appropriate refrigerators, freezers and storerooms via supervisors’ instructions. Under supervisor’s instructions clean and sanitize workstation area. Assist with production, merchandising, setup and service of food under supervisor direction. Organization and replenishing of all service-related goods such as condiments, dishware and other related items. Serving of menu items, designated by supervisor, to the customer while providing exceptional customer service in a courteous, helpful and friendly manner. Assemble menu items on tray line for regular and modified diets. Assist customers with specific menu inquiries. Serve and clear customers using the proper serving/clearing methods. Other responsibilities and duties as assigned. RESPONSIBILITIES OF ALL EMPLOYEES - PROFESSIONAL COMPETENCIES Customer focus – Must demonstrate that customers including but limited to DOE, LEAs, FAPT, families, and students are a high priority. Able to effectively manage difficult or emotional customer situations. Respond to requests in a timely and effective manner. Provide quick resolution to customer issues and solicit customer satisfaction feedback. Interpersonal skills - Establish and maintain positive effective relationships with a variety of diverse groups/individuals. Offer assistance and support to colleagues. Respects the dignity and worth of every person and is sensitive to the needs, feelings and capabilities of others including their viewpoints. Resolve conflict by interacting in a non-threatening, respectful and calm manner. Teamwork – Coordinates with and informs team members of plans and actions, follows through on commitments, and accepts personal accountability for results. Exchanges ideas and provides supportive contributions to move the team forward. Willingly volunteers to assist team members. Feedback – Listens to feedback without being defensive and keeps an open mind. Acknowledges feedback and commits to using suggestions to improve. Must be willing and able to present supportive and direct feedback suggestions to others for the purpose of improving. Accountability & Reliability - Takes ownership and responsibility for decisions, actions and results, delivers on commitments. Acknowledges and learns from mistakes, takes appropriate action to fix problems and reduce future errors. Demonstrate regular and punctual attendance, including all scheduled meetings. Initiative - Must display a sense of urgency to effectively and efficiently complete a varying workload in a timely manner. Initiates actions without being told, handles unexpected situations, and volunteers to assist others. Is proactive vs. reactive. Self-awareness – Ability to identify and regulate the impact of one’s emotions on others and identify and manage the emotional reactions of others. Accepts constructive feedback and make appropriate changes. Ability to remain focused under stress, exhibiting professional conduct and appropriate boundaries. Projects a realistic self-confidence of abilities. Adaptability – Ability to adapt to change and respond to setbacks positively and with minimal disruption. Able to manage a variety of different tasks appropriate for the position. Can learn new processes/systems quickly, willing to experiment with new technologies, and embrace the challenge of unfamiliar tasks. Problem Solving – Ability to proactively identify issues and take action by analyzing all the information skillfully to persistently pursue possible solutions. Can think of “out of the box” alternatives to meet service or client needs. Use sound judgment about when to take action and when to seek guidance. Compliance & Quality – Must ensure accuracy, meet established deadlines of work, produce a quality service and show commitment to continuous improvement efforts. Able to learn, understand, and comply with all programs, agency, and licensure policies, procedures and regulations. Communication skills - (Verbal & Written) Verbal skills: organize, expresses and disseminates information clearly and concisely. Conducts or contributes to effective meetings. Effectively presents information, trains, or responds to questions from groups and the general public. Written: read and interpret a variety of clinical documentation, professional periodicals, or licensing regulations. Ability to interpret educational, behavioral, and clinical data. Ability to accurately complete a variety of documentation as required for the position using correct grammar and the appropriate content. Cultural Sensitivity - Maintain and support a discrimination free environment. Displaying sensitivity and responsiveness to cultural differences present in all professional contacts. Engagement - Personally connects and demonstrates passion for Charterhouse & Agency mission, vision and values. Ability to inspire others by positively interacting and recognizing staff and other accomplishments. Establishes collaborative relationships throughout the agency and externally to achieve Key Performance Indicators. ESSENTIAL PERSONNEL DESIGNATION This position has been designated as an Essential Personnel position by the Agency. This means that the duties and responsibilities of your position are essential to the safe and secure operation of the agency or the program in which you work. As an essential employee, you shall be responsible for getting to work or remaining at work as needed during times of buildings and grounds breakdowns, extreme weather conditions or natural disasters. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires an individual to have excellent communication and interpersonal skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or GED; Retail customer service or food service experience preferred. COMPUTER SKILLS To perform this job successfully, an individual should have a working knowledge of Microsoft Office. CERTIFICATES, LICENSES, REGISTRATIONS Current driver's license and acceptable driving record per agency guidelines, with proof of auto insurance. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee frequently is required to stand; walk; bend; sit; and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. This position will have extended standing and physical activity 100% of their workday. Repeated hand-wrist movement required. Corrected vision to normal range; normal hearing and talking is required for verbal communications. Ability to use a variety of kitchen equipment and machines as referenced. Good memory and recall are necessary for the accurate and timely transfer of data/information.

Keywords: Shineforth, Suffolk , Dietary Aid I, Hospitality & Tourism , Richmond, Virginia