Operations Supervisor, Government Travel
Company: Seneca Holdings
Location: Virginia Beach
Posted on: February 13, 2026
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Job Description:
Job Description Job Description CI Azumano Travel is Seneca
Holdings' full-service travel management company for businesses,
governments, and personal travelers. We offer 24/7 support for
travelers while also supporting customers with travel expense
management, policy implementation, technology solutions, business
intelligence tools, and vendor negotiations. Our team of talented
individuals is what makes us successful. To support our team, we
provide a balanced mix of benefits and programs. Your total rewards
package includes competitive pay, benefits, and perks, flexible
work-life balance, professional development opportunities, and
performance and recognition programs. We offer a comprehensive
benefits package that includes medical, dental, vision, life, and
disability, voluntary benefit programs (critical illness, hospital,
and accident), health savings and flexible spending accounts, and
retirement 401K plan. One of our fundamental principles is to offer
competitive health and welfare benefits to our team members,
providing coverage and care for you and your family. Full-time
employees working at least 30 hours a week on a regular basis are
eligible to participate in our benefits and paid leave programs. We
pride ourselves on our collaborative work environment and culture,
which embraces our mission of providing financial and non-financial
benefits back to the members of the Seneca Nation. CI Azumano
Travel is seeking an Operations Supervisor to support our team. The
Operations Supervisor leads and develops travel consultants in
delivering travel agency operational services at agreed service
levels consistent with company standards while optimizing
performance. Roles and Responsibilities include, but are not
limited to : Supervise assigned travel consultants creating a
cohesive team culture and developing them into strong travel
consulting professionals with a focus on improvement of KPIs,
performance monitoring, training, coaching and scheduling. Ensure
service level requirements with real-time management of phones,
emails and queues; make staff adjustments to adapt to unexpected
volume spikes. Serve as coach and professional development resource
for travel consultants on the team, to include encouraging directed
and ongoing individual technical skills and customer service skills
development. Perform as subject-matter expert on specific
government contracts for requirements, provisions and other service
details Work under the direction and guidance of the Operations
Manager to monitor individual and team performance goals. Serve as
a SME when working with development, implementation and technology
Serve as a coach to travel consultants to include providing
constructive feedback of monitored calls, skill development based
on demonstrated and observed performance Strong understanding and
application of a client policies and processes, determining the
impact to the operation team as changes are implemented Use
industry knowledge to provide direction on best-practices, identify
and implementation of operational improvements Oversee, provide
guidance on review of current work processes, procedures and
policies, seeking efficiencies and effectiveness improvements
making sure company objectives are met Lead the team in error
reduction efforts, providing direction, measurement and reviews of
progress against goals Basic Qualifications: Minimum of 5 years of
managing travel services, specifically global travel Extensive
experience with service details, requirements and well-versed in
government regulations including the FTR and JRT regulations and
Fly America Act Government travel experience to include global
travel Proven record of meeting and exceeding customer expectations
by managing customer service to agreed SLA's related to telephone,
quality, and productivity Subject-matter expert for teams on
technical and procedural subjects, government regulations, complex
travel requests and assigned contract service details. High school
diploma or general education degree (GED); three to five years
related experience and/or training; or equivalent combination of
education and experience. Proactive approach to systems and
processes. Ability to identify and correct issues before they
become problems. Focus on process improvement and key performance
indicators. Display initiative and ownership and capability of
making sound judgements. Positive role model for all staff and lead
by example Communication skills. Desired Skills: Bachelor's Degree
preferred Equal Opportunity Statement: Seneca Holdings provides
equal employment opportunities to all employees and applicants
without regard to race, color, religion, sex/gender, sexual
orientation, national origin, age, disability, marital status,
genetic information and/or predisposing genetic characteristics,
victim of domestic violence status, veteran status, or other
protected class status. This policy applies to all terms and
conditions of employment, including, but not limited to, hiring,
placement, promotion, termination, layoff, recall, transfer, leave
of absence, compensation and training. The Company also prohibits
retaliation against any employee who exercises his or her rights
under applicable anti-discrimination laws. Notwithstanding the
foregoing, the Company does give hiring preference to Seneca or
Native individuals. Veterans with expertise in these areas are
highly encouraged to apply.
Keywords: Seneca Holdings, Suffolk , Operations Supervisor, Government Travel, Hospitality & Tourism , Virginia Beach, Virginia
