Field Service Representative
Company: Golden State Foods
Location: Suffolk
Posted on: May 25, 2023
Job Description:
Overview:Serve as a QCD representative in the field, responding
to customer distribution and supply needs and supporting the
Customer Service Department and regional facility operations to
ensure positive customer relations and communication. This person
will be based in our Suffolk distribution center.
Responsibilities:ESSENTIAL FUNCTIONS:
Receives and follows up on customer
concerns regarding delivery routes and timing, products,
promotions, and other service issues, acting as a QCD
representative and liaison between customers and vendors to ensure
100% customer satisfaction. (70%)Monitors and reviews delivery
procedures with store managers and drivers to ensure efficiency and
customer satisfaction. (10%)Monitors product delivery to ensure
product safety and proper handling of temperature-sensitive
products. (5%)Provides input regarding routes to identify potential
cost savings, quality and service metrics to ensure customer
satisfaction. (5%)Analyze metrics/data to determine root cause for
correction to increase performance and customer satisfaction.
(5%)Assist in providing associate training as needed. (5%)Performs
other related and assigned duties as
necessary.Qualifications:MINIMUM QUALIFICATIONS: Education and
experience equivalent to:
- Education/Certification: Bachelors degree in management,
business, or supply chain management from an accredited college or
university.
- Experience: 1 to 3 years of relevant work experience Knowledge,
Skills and Abilities Knowledge of (B/basic; J/journey; E/expert):
Customer service concepts and
techniques (E)Order processing concepts and procedures
(J)Distribution concepts and procedures (J)Transportation concepts
and techniques (J)Continuous Improvement concepts (B)Storage and
shipment of food and allied products (J)Cold chain, warehouse
management and traceability (J)JDE/ERP Systems, Power BI and
logistics technology (B)Skill and ability to:
Communicate and coordinate
effectively with internal and external customersResolve customer
complaints effectively and efficientlyInterpret data and present on
findingsWork independentlyWork effectively in a general office
environment, with a focus on high levels of quality and customer
serviceTravel via airplane and drive an automobileAct in accordance
with GSFs Values and Creed LEADERSHIP/MANAGEMENT RESPONSIBILITY Not
applicable. PERFORMANCE CATEGORIES
Productivity/quality standards:
customer service/satisfaction and
responsivenessProductivity/quality standards: delivery
proceduresAccuracy, timeliness, thoroughnessFood safetyCustomer and
vendor relations Teamwork within the department and across
departmentsProject/assignment standards
Keywords: Golden State Foods, Suffolk , Field Service Representative, Hospitality & Tourism , Suffolk, Virginia
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