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Field Service Representative

Company: Golden State Foods
Location: Suffolk
Posted on: May 25, 2023

Job Description:

Overview:Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. This person will be based in our Suffolk distribution center. Responsibilities:ESSENTIAL FUNCTIONS:

Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)Assist in providing associate training as needed. (5%)Performs other related and assigned duties as necessary.Qualifications:MINIMUM QUALIFICATIONS: Education and experience equivalent to:
  • Education/Certification: Bachelors degree in management, business, or supply chain management from an accredited college or university.
  • Experience: 1 to 3 years of relevant work experience Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert):
    Customer service concepts and techniques (E)Order processing concepts and procedures (J)Distribution concepts and procedures (J)Transportation concepts and techniques (J)Continuous Improvement concepts (B)Storage and shipment of food and allied products (J)Cold chain, warehouse management and traceability (J)JDE/ERP Systems, Power BI and logistics technology (B)Skill and ability to:
    Communicate and coordinate effectively with internal and external customersResolve customer complaints effectively and efficientlyInterpret data and present on findingsWork independentlyWork effectively in a general office environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobileAct in accordance with GSFs Values and Creed LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable. PERFORMANCE CATEGORIES
    Productivity/quality standards: customer service/satisfaction and responsivenessProductivity/quality standards: delivery proceduresAccuracy, timeliness, thoroughnessFood safetyCustomer and vendor relations Teamwork within the department and across departmentsProject/assignment standards

Keywords: Golden State Foods, Suffolk , Field Service Representative, Hospitality & Tourism , Suffolk, Virginia

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