Assistant Manager

Company: Applebee's
Location: Suffolk
Posted on: March 16, 2023

Job Description:

POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS:

• Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
  • Ensures prompt, friendly service according to company guidelines
  • Ensures the immediate response and correction of all verbal guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Assists in maintaining adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Maintains and enforces effective safety and security programs according to company policy and government standards
  • Promotes and supervises restaurant organization, cleanliness and sanitation
  • Assists in executing all incentive contests and educates associates on promotions and new menu offerings
  • Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
  • Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
    • Responsible for all opening and closing procedures of the restaurant during assigned shifts
    • Assists in managing standards and commitment to quality during a shift
    • Assists in managing daily and weekly reports applicable to a shift
    • Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
    • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
    • Development of Team Leads, and Team Members for growth within the company during a shift
    • Performs other related duties as required and assigned EQUIPMENT/ COMPUTER SKILLS:
      • Computers
      • Phones
      • Scanners
      • Photocopiers
      • filing cabinets
      • fax machines
      • Microsoft Suite
      • Applebee's systems and software LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members
        
        MINIMUM QUALIFICATIONS:
        • High School Degree or equivalent education and/or experience;
        • One to Two (1-2) years of guest service experience;
        • One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
        • Positive attitude and the ability to handle highly difficult guest interactions;
        • 21+ years old
        • ServSafe Alcohol and Food Certification a plus
        • Reading, writing, basic math and verbal communication skills in English is required
        • Bi-lingual experience a plus
        • Ability to pass company background check
        • Reliable transportation and government issued driver's license required
        • Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays KEY COMPENTENCIES:
          • Passion for hospitality
          • Highly trustworthy
          • Organized
          • Detail oriented
          • Demonstrates care and concern
          • Developer of others
          • Goal orientated PHYSICAL DEMANDS:
            • Mobility required during the entire shift
            • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
            • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
            • Must be able to speak clearly and listen attentively to guests and other employees
              
              Travel: Estimated amount of travel is negligible
              
              WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
              
              Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Applebee's, Suffolk , Assistant Manager, Executive , Suffolk, Virginia