Catering Director
Company: S2K Hospitality
Location: Suffolk
Posted on: June 25, 2022
Job Description:
Job Description
Which Wich Superior Sandwiches is growing! And we re growing our
catering/delivery and pick-up business too! The Catering/Marketing
Coordinator is a key position in the store. He/she manages and
organizes backline business while monitoring store trends with a
focus on People, Customers, Sales and Profit. With our growth comes
opportunity!
Essential Functions:In addition to following standard Which Wich
operating policies and procedures, accountabilities include (but
are not limited to):
People
- Works directly with GM to determine marketing targets and
goals
- Supervises catering operations to ensure all associates are
compliant
- Ensures all catering orders are complete and order verification
forms are in use
- Works directly with GM to develop training schedules for
associates to meet catering staffing goals
- Acts as a mentor for all associates training on catering
operations
- Assigns and deploys delivery drivers to each order
- Deploys associates for peak
Customers
- Sends Thank You notes or performs daily call backs for all
catering orders of six or more entrees
- Handles all customer comments for catering orders
- Ensures catering information is displayed and stocked in the
restaurant at all times
- Knows the delivery trade area for the store, and actively
follows it
- Manages capacity for catering based on staffing while
maintaining food quality standards and order accuracy
- Manages all house accounts including payment follow up
- Works directly with GM to record marketing successes and to
update records
Sales
- Knows current cater sales and records daily
- Monitors catering sales trends vs the previous year
- Sets targets to improve catering every day, communicates goals
in catering huddles
- Communicates catering sales trends and figures to team in
weekly manager meeting
- Updates the tracker daily and uses tracker to track customer
orders and generate sales leads
Profit
- Holds entire catering team accountable to Which Wich portioning
and waste control standards
- Ensures all catering sides and utensils are provided using the
Catering Guide as a reference to determine amount of product to
supply
- Ensures that all associates answering phones, and taking orders
are suggestive selling extras and sides every time
- Verifies all catering orders are 100% accurate before being
delivered to the customer
- Accountability
- Assignment of the responsibilities for this position is driven
by store sales volume. Higher volume stores will have a dedicated
person assigned as the Catering Coordinator while a Shift Leader or
Manager will fill the role in a lower volume store.
Other Job Responsibilities:
- Other Associate position duties when assigned as outlined in
Which Wich team job description, such as preparing quality finished
products at various stations, complying with health and food safety
standards, restocking items, cleaning, operating the cash register,
answering the phone, providing great customer service, and
following Which Wich policies and procedures.
Physical Functions:
- Ability to stand/walk a minimum of 3 hours or as needed
- Must be able to exert well-paced and frequent mobility for
periods of up to 3 hours or as needed
- Be able to lift up to 10 pounds frequently
- Will frequently reach, feel, bend, stoop, carry, finely
manipulate and key in data.
- Warm and cool environments, indoors (90%) and outdoors
(10%)
- Higher levels of noise from music, customer and employee
traffic
- Must be able to tolerate potential allergens: peanut products,
egg, dairy, gluten, soy, seafood and shellfish
Experience, Education and Behaviors
- Must represent Which Wich Vibe and Our Values
- Must be at least 21 years of age
- Strong multi-tasking skills
- Ability to comprehend and communicate in English via verbal and
written communication, such that employee can perform his or her
job responsibilities
- Must have own vehicle
- Must have perfect driving record
- Must be drug free
Additional InfoMinimum Age21+ years old
WageHourly Wage Plus Bonus Potential Associated topics:
administrative support, associate, beverage, front desk, front
office, food, operation, operational assistant, staff, support
Keywords: S2K Hospitality, Suffolk , Catering Director, Executive , Suffolk, Virginia
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