TRANSPORTATION OPERATONS MANAGER

Company: Riverside Logistics
Location: Richmond
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: Provides oversite and operational support for transportation activities within a 3PL environment. Monitors and analyze operational results. Reports analysis results providing recommendations for corrective actions. Ensures transportation goals are in alignment with company strategic goals. Ensures the Vision, Mission, and Values of the company are the guiding principles of daily business practices. Manage transportation activities for LTL (Less Than Truck Load), small package, and truck load modes. Manage compliance with service level requirements, cost targets, and carrier guidelines for customer shipments. Manage and resolve issues involving service failures, rate discrepancies, and carrier exceptions. Manage carrier relationships to support cost and service objectives. Negotiate carrier contracts in alignment with company pricing and service level objectives. Perform carrier performance level evaluations. Implement corrective actions for performance levels not meeting performance level targets. Manage the TMS (Transportation Management System). Trian company personnel in the functions of the TMS. Coordinate with the WMS (Warehouse Management System) team for system integration. Manage new customer integration to the TMS. Generate and analyze TMS reports to support company objectives. Assist the Sales Team in setting freight profiles. Assist the Sales Team in developing rate proposals and transportation solutions. Provide customer support to resolve transportation issues. Develop and maintain transportation customer scorecards. Present transportation customer scorecard results in coordination with the Director of Transportation. Participate in customer meetings for performance reviews. Participate in business reviews for transportation results. Analyze transportation performance levels and implement corrective actions as needed. Identify areas for process improvement and present recommendations for change. Participate in special projects as needed for transportation related matters. Requirements: Bachelor's degree in Supply Chain Management / Business preferred or equivalent experience in related field 7 – 10 years’ experience in transportation or 3PL logistics operations 3 – 5 years' experience managing LTL, small package, and truck load operations 3 – 5 years' experience carrier contract negotiations and relationships Experience with freight auditing and billing reconciliation Experience with EDI (Electronic Data Interchange) connectivity and carrier integration Demonstrate strong analytical skills Demonstrate proficiency in use of TMS platforms Demonstrate proficiency using Microsoft Suite of products (Word, Excel, Outlook, PowerPoint, Teams) Demonstrate effective written and verbal communication. Able to create and follow written and verbal instructions in English Be able to lift and or move items weighing up to 25 pounds

Keywords: Riverside Logistics, Suffolk , TRANSPORTATION OPERATONS MANAGER, Engineering , Richmond, Virginia